Sales conditions

theThe sale is regulated by these General Conditions as well as from the methods indicated in detail in the sections of this site named, respectively, "summer closure", "Security - Payments", "Shipping" and "Privacy Policy", which must be considered an integral and substantial part of the sales contract. The customer is therefore invited, before sending the order, to read the conditions of sale carefully as the above and the information contained therein and to print or save them on other lasting support to him accessible. 

Any changes or new sales conditions will be promptly reported to the customer, will be effective from the moment of publication on the site and will be applied to sales only concluded to publication.

Sending the order by the customer is valid as acceptance of the conditions of sale at that time in force.

Prices

The published prices are the list suggested to the public, including VAT. Unless commercial promotions and initiatives called by Woman Srl or the same Kemon to promote products at national level. These prices may change without notice.
In the case of requests for products not in the catalog, in other formats, or in high quantities it is invited to send an email to 

Customer registration

Customer registration is not a necessary procedure to place the order. The customer can freely express consent to registration. In this case the customer data will be stored and whenever the login will be logged in, the system will recognize and remember the data without a need to insert them all the time. Upon registration, the customer must enter his e-mail address (which will become the user) and will be able to choose a password at will. Once the registration procedure is completed, a welcome email to confirm the registration itself will be sent to the new customer.

The customer who registers will be requested the personal data (name, surname, address, possible shipping address, e-mail) and will simultaneously can subscribe to the newsletter, at any time can be canceled from this service. The registered customer, and contextually registered on the newsletter, will receive periodic communications and offers in progress. 

Acceptance of the order

This online store is aimed at private subjects, which are required, in compliance with Bersani law 223/06, to indicate their tax code during the registration phase. Consumers who buy products for their professional activity or business activity will have to indicate the VAT number during the registration phase. For each purchase, regular invoice will be issued which will be sent via e-mail, as resolution of 4 July 2001, n.107 issued by the Revenue Agency. Those who want to receive the paper invoice must request it when ordering and will be inserted directly inside the shipment.

By sending the order, the customer transmits to Woman srl a proposal of purchase of the product or the selected products. Sending the purchase order implies consent (pursuant to art. 10 DL 185/1999) to receive subsequent communications. After the purchase an e-mail message will be sent confirming the receipt of the order.

To cancel an order please communicate your choice as soon as possible, in any case within 24 hours on the order. In the case of payment by credit card, the order is completely accepted, in this case the goods can also be sent the next day.

Availability of products

The articles on the site are always available, in the event of non-availability, supply is guaranteed by distribution agreements with the manufacturing companies, which provide weekly to the reintegration of missing products. Special requests in terms of delivery must be approved exclusively by Km-Shop.it. The ordered goods, if available in stock, will be delivered to the courier within 1-2 working days following the order receipt subject to ascertainment of payment. Orders will be processed only by goods completely available unless required otherwise by the customer. If any products are not available, the order is processed as soon as all the products will arrive at our warehouse. If the waiting should exceed 10 working days, communication to the customer will be sent to allow him to confirm the order or possibly cancel it. On Monday shipping are not carried out; Orders received at the weekend will be managed on Tuesday.

Major force

Woman srl will make all the efforts necessary to maintain faith to its obligations. However, throughout the month of August, for the second fortnight of December and for the first ten days of the year, delays in delivery may occur as the NS. Supplier and the official distributor for Italy will remain closed for holidays, suspending any freight supply activities. Woman srl will guarantee compliance with its obligations as soon as possible and will distribute the remaining stocks of its products in a fair way, among its customers.

Furthermore, Woman srl cannot be held responsible for delays or non-delivery caused by circumstances independent of its control. These circumstances include strikes, wars, natural disasters and any other event that impracticable production, transport or delivery of products.

Failed to collect shipping

In the event that the package does not have withdrawn, a penalty of € 15.00 is fixed beyond transport and stock costs. Application of  D.Lgs. no. 206/2005. 

Complaints

For any complaints send letter by mail to the company (at Woman srl - Via della Constitution, 4 – 61032 Fano PU), by e-mail via the contact section.

Resolution of disputes

We inform the consumer resident in Europe that the European Commission has established an online platform that provides an alternative dispute resolution tool. This instrument can be used by the European consumer to solve any dispute relating to the sales contracts of goods and services stipulated on the net and / or deriving from the same. Resolution of each dispute nascent from the online contract stipulated on this site. The European ODR platform is available at the following link clicking here.

Warranty

The articles are covered by the 24-month warranty for lack of conformity pursuant to DL 24/02. All things or parts subject to wear are excluded from the guarantee. The warranty is reserved for private consumer ie natural person who acquires products not for their business. In order to use the warranty, please keep the invoice issued at the time of the sale. Expenses related to the shipment of the items are charged to the customer. For customers who use professional use (purchase with invoice and VAT) the warranty is 12 months.

Right of withdrawal

The purchases made on our site, like all remote purchases by telephone or correspondence, as they take place outside commercial premises, are protected by Legislative Decree 6 September 2005, n. 206 and subsequent amendments (Directive 2011/83 / EU, implemented in Italy with Legislative Decree 21 February 2014, No. 21), which provides for the possibility of the consumer to exercise the right of withdrawal without any penalty and without specifying its Reason within the term of 14 calendar days from receipt of products respecting the following conditions:

- the products are intact and do not come damaged;
- products have not been used;
- the products have been returned in their original packaging / packaging and which must be integrated;
- products are returned together with possible documentation and accessory equipment;
- the products are sent to one shipment: we reserve the right to not accept products of the same order rendered and shipped at different times.

- The right of withdrawal can be exercised through an explicit statement, letter by post to send to the company (at Woman srl - Via della Constitution, 4 – 61032 Fano PU), by e-mail (at ), fax (at no. +39 0721 1621020) or telegram (at the aforementioned address.)

- In the case of exercise of the right of withdrawal, the Customer must return the products, accompanied by original packaging, in Woman Srl by delivering them to the express courier (or other solution chosen by the customer) for shipment within 14 days of the exercise of the right of withdrawal. All costs related to the return of the products are entirely charged to the customer.

- The exercise of the right of withdrawal is in any case reserved for the customer only physical person who acquires the goods for purposes not referable to their own business, commercial, artisanal or professional activity,: they cannot therefore exercise the right of withdrawal customers who buy with VAT number and anyway In the exercise of its own business, commercial, artisanal or professional activity.

Refund in case of withdrawal

- The reimbursement of the sum paid and corresponding to the entire order (including shipping costs) or at that part of products for which it has been receded (in this case excluding shipping costs) will be carried out by the company with the methods selected by the customer, within 14 days of receipt of the withdrawal communication. The refund could be retained over 14 days only until the customer has shown that he sent the goods or until they were received by us, depending on which situation occurs first.

- Instead they will be in full by the customer, and under his responsibility, the costs of returning the product to the company.

- The consumer is responsible for the decrease in the value of the goods resulting from a manipulation of the good different from that necessary to establish nature, the characteristics and functioning of the goods.

- Woman Srl will communicate to customers the price reimbursement methods and can, to this end, request customer data to customers (IBAN code of the invoice holder). It will take care of the customer promptly provide bank details on which to obtain refund.

- If the Customer exercises the right of withdrawal in a way that does not comply with the methods and terms, the customer will not be entitled to the price reimbursement.

- In the event of damage of the good during the transportation it will give communication to the customer of the incident (within 5 working days from receipt of good in its warehouses), to allow him to promptly protrude complaint to the courier he chosen and obtain the repayment of the value of the good (If insured). In this eventuality the product will be made available to the customer for its return. Woman srl does not respond in any way for damage, theft, loss of goods returned with unauthorized shipping.

Treatment of personal data

Consult the appropriate section Privacy policy.

Responsibility

Photos and texts that illustrate or describe the products that appear on this site are not bound by contractual obligations and are published solely as a information. Woman srl declines all responsibility in case of error or omission of photos or texts that are included in this site.

The manufacturer could change the composition of the ingredients without notice. Therefore we recommend that you are in mind in the individual packages.

In the case of international deliveries in countries other than those in which Woman srl carries out shipments, we decline all responsibility if the products do not comply with the laws and regulations in force in the country of delivery or in the event of electrical or other incompatibility.

Without limiting the importance of these general sales conditions, whatever the question relating to the products delivered, or to their non-delivery, or other reasons, it cannot exceed the amount of the purchase price of the products that generated a claim for compensation. In no case Woman srl can be held responsible for indirect, fortuitous or consecutive damage of any nature (although the possibility of such damages has been or could have been known by Km-Shop.it) THAT HAPPENED IN RELATION TO ITS PRODUCTS, THEIR USE, THEIR SALE OR THIS SITE.

Justice and competent hole

Although not indicated in these sales conditions reference is made to the laws currently in force in the Italian jurisdiction. In the event of a dispute based on D.Lgs. 206/05 both to art. 63, the mandatory competence is of the judge of the place of residence or domicile of the consumer. For companies it is agreed that any dispute will be the exclusive competence of the Fano Forum.

Fano, 24 October 2026