Transport costs
• Collection at point of sale
It is possible to collect the products ordered from our office, without any additional cost. In this case, when the order will be ready to be evased, it will be made available at our office and the customer will be notified by e-mail. On any products, purchased at our office, the list price suggested to the public will be applied.
• Shipping costs
All shipments are insured, for more details, consult the insurance coverage paragraph, the shipment cost is automatically calculated and displayed in the order summary, before the payment procedure, based on the weight of the ordered goods and the packaging weight equal to 210GR. In the shipping costs a contribution is understood for packaging costs. The prices exposed are VAT included and may change without notice.
National Shipping (with minor islands exclusion and disadvantaged areas)
€ 6.00 » For packages up to 0.5kg weight / volumetric
€ 6.50 » For packages greater than 0.5kg weight / volumetric
» Supplements on the shipping price:
€ 1.50 » Delivery by email, in the day and agreed time.
€ 3.20 » Delivery with telephone warning, one hour before delivery.
€ 4.00 » Payment to delivery (commission that is up to the courier)
€ 5.30 » Minor islands and disadvantaged areas - The increase will be applied after order.
€ 6.20 » For shipping over 10kg weight / volumetric, for every 10kg additional or fractions.
EU and extra EU shipping
» For packages up to 1kg weight / volumetric:
€ 10.00 » DHL Express
€ 13.00 » UPS
€ 15.00 » FedEx
» Supplements on the shipping price:
€ 1.00-3.00 » For each kg of weight / volumetric additional or fraction
€ 10.00 » Speaking islands and areas - The increase will be applied after order.
Delivery by email
The service is active only in Italy and is it is entirely managed by the GLS courier, without our brokerage. It includes sending by email a notification when shipping part and notice the same day of delivery. In the event that the first delivery attempt should not be successful, the recipient will receive a dedicated link, via email, and in full autonomy it will be able to organize the return of the shipment, providing date and time slot. The recipient has 3 working days available to access the link and agree on the return of the shipment, after that the shipment will be returned to the sender with charge of the expenses.
Telephone warning
The service is active only in Italy and is entirely managed by the GLS courier, includes a notice call, the phone number provided during registration, an hour before delivery.
Delivery time
Unless stock availability, delivery times are to be understood in working days and are expressed in a medium time from the day of sending the goods from the warehouse to the day of delivery. Remember that delivery times may be delayed in the event of holidays or strikes. Especially in the weeks of mid-August, Christmas, end and beginning of the year, and Epiphany. In any case no responsibility can be charged to our company in case of delay in the delivery of the ordered goods.
• GLS Italy: delivery in Italy in 24/48 hours, unless small towns.
• UPS United PARCEL SERVICE: delivery in Europe in 48/96 hours, except for small towns and minor islands. With this delivery service you cannot pay cash on delivery.
• DHL Express: delivery in Europe in 24/48 hours, except for small towns and minor islands. With this delivery service you cannot pay cash on delivery.
• Fedex: delivery in Europe in 48/96 hours, except for small towns and minor islands. With this delivery service you cannot pay cash on delivery.
Delivery method
The couriers carry out deliveries from Monday to Friday, both morning and afternoon. It is very important to indicate the surname present on the intercom, a correct telephone number (fixed or mobile number), and a delivery address where someone is always present and that it is available to collect the goods. The couriers do not carry out the floor.
Not all couriers experience the recipient with precise delivery days or times, therefore we do not consider ourselves responsible for any dysfunctions in the delivery service by couriers.
In the absence of the recipient, the courier will leave a passage alert, and will carry out a new delivery attempt on the next business day. Then, if not, the shipment will be in stock for two days. In this case we invite the customer to promptly contact the courier and request a new paid delivery or to collect the shipment personally.
Failed to collect shipping
In the event that the package does not have withdrawn, a penalty of € 15.00 is fixed beyond transport and stock costs. Application of D.Lgs. no. 206/2005.
Limitation on shipping
The articles that report, in the product sheet, the word "W029 - Pressurized can) cannot be sent through the international DHL Express shipping service as they considered dangerous for air transport.
Insurance coverage
Every shipment is "insured", at no additional cost, guaranteeing the customer a "total guarantee" on every purchase. Insurance coverage is limited to damage only to the goods transported.
Risk passage
Pursuant to art. 63 of the Consumer Code, any damage to the packaging / packaging of the products must be immediately disputed by the affixing of a written control reserve on the test of delivery. It is understood that, once the delivery document has been signed without any dispute, there will be any exception regarding the external characteristics of what is delivered. In the event that the carrier has been chosen by her outside those proposed under purchase, the risk of damage and the accession of the products is transferred to you already at the time of delivery to the carrier, precluding any dispute about the external characteristics of what is delivered. In this case, each dispute must be moved directly by you towards the carrier.
Shipments in an extra EU country
Your order may be subject to import duties and fees, which are collected once the shipment reaches your country. The customer will be responsible for the payment of additional customs clearance charges; We have no control over these charges and we cannot quantify them in advance. Customs policies vary a lot from country to country; Please contact your local customs office for more information. Furthermore, when making an order, it is done as an importer and it is necessary to comply with all the laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with competent authorities regarding taxes and customs duties in the destination country, to carry out customs practices related to your purchases and anticipate any duty or tax duty.